This is a fairly standard older style Novotel which is really handy for the airport. I can't think of any other reason to stay at this one, although since the airport has good rail links around the country I guess it could work for a longer stay. Beds are comfy, room well sound proofed. Decent stay.

Very close to departures. Nice food at the restaurant. Quiet and comfortable. We were put in a smoking room though that smelled a bit. Not ideal with 2 little kids

Great staff, very helpful, the meeting room was a bit small, but that's me being a very picky.
On a plus, my room was facing the airport runway, I didn't hear a single aircraft engine. This leads to another positive, because you can't open the windows unless you like the sound of jet engines, the bedrooms aircon was great, just as well as I stayed here on one of the hottest nights of the year so far and the window stayed shut.

Our flight got cancelled - by old mate Ryan. Luckily for us, Novotel took care of us. Even though the airport was shut down due to an emergency landing and there would have been 100s stranded, one gentleman in particular, showed us exceptional service and genuine care. His name was Sergey and he was on the evening shift (around 9:30PM) of the 16th of June. We really hope someone notices this review because we really are grateful for his help.

Very nice, comfortable hotel. Very friendly, helpful staff. At the best location i.e. only a few yards from the departures building. Excellent sound proofing of the rooms. Lovely bar and restaurant areas.

We checked in around 1am after a flight home from holiday. The receptionist was lovely and accommodating. The room was clean, comfortable and spacious. The only thing that could be improved (but we could have asked for them at reception) is for more milk cartons and another large towel to be in the room.

Staff is very helpful and friendly. Hotel is quaint, and clean. Beds are very comfortable. Breakfast buffet is traditional English...very good.

Great for airport access. Superb restaurant, bar and reception area. However, extortionate prices for a drink or food. Also local parking will cost you £39 a day!!

Easy check in. Room comfortable. Only complaint in the noise from other residents getting up for early flights. Talking loudly in the corridor, allowing doors to slam and showing no consideration for any one else.
Can't blame the hotel for that though but some signs might make people think.

Right by airport, can walk to it. Good service. Rooms decent, mine with view of the airport. Great full English and continental buffet breakfast included in my booking. One of the long term car parks is opposite the hotel, behind it, but book it in advance so you get half price of at door price.

Decent, clean room. Separate bathroom and toilet, which is nice. Sadly, the latter doesn't flush very well. TV has radio channels, however, the staff are polite and helpful and breakfast and dinner are good.

Very convenient location as it is in near proximity to Birmingham Airport, NEC and train station. Staff were very polite, room was good, very quite considering how close it is to the airport runways. Food was good. No complaints. Will stay here again.

Absolutely loved my stay here! The staff were really friendly, and my room was super clean and modern, huge comfy bed. I stayed over for Insomnia gaming festival, the hotel is right outside the airport so quick access to that, aswell as the sky rail for the train station and NEC. Would fully recommend staying here to anyone!

great service food and rooms .. made the mistake of staying at ibis around the corner as they where a little cheaper. but came here for much better rooms. lovely place to stay before your holiday.

Stayed here so partner could see Joe Bonamassa and the Photography Show. Staff were great and enjoyed good evening meal and breakfast. Handy for the rail link as I went into the city.

It was good, for an airport hotel. Nice room, good service. The only real complaint I have is that the for in the restaurant was far too expensive.

Very convenient, just across drop-and-go car park, immediately outside arrivals exit and departures entry of Birmingham International Airport and shuttle to Birmingham International Rail Station. Quick and friendly check in. Quiet comfortable rooms. And not too pricey for its position and quality. Highly recommended. And, it's French, so the food is excellent.

Fantastic hotel and fantastic service. Room was immaculate. Plenty of great facilities and the disabled accessible room was more than spacious. Bathroom was huge! Downside, is that someone who is wheelchair bound, would not easily be able to shower or bathe in the bathroom, as there were no wetroom facilities

Visited overnight guests so only went to bar and restaurant - food and cocktails were great and obviously made with fresh, good quality ingredients. Staff were very friendly, welcoming & attentative. Will definitely try to book a room ourselves next time we're in the area as we were so impressed!

A very courteous and friendly check-in and check-out. Great service in the bar and comfortable, quality seating.
The bedroom had everything we needed eg choice of pillows, TV, tea & coffee facilities.

The hotel soundproofing is amazing as we couldn't hear anything whilst in our room, even though we were on the site of a very busy airport.

On the downside, the shower floor was really dirty (ground in so needed to be scrubbed) and the fridge in the room didn't work. We only stayed for 3 nights and attended a local conference, we didn't spend much time in the room so didn't feel the need to report these or make a fuss.

One thing which I didn't expect and you may be able to make savings on is that our bar of soap was changed every day for a new one, whereas one would have lasted the 3 days.

On arrival the staff were friendly and helpful. Our room was very good and in the evening the meal we had was very enjoyable. We booked the hotel for one night as we had an early flight the following morning. I would recommend this hotel due to the locality and the room was very quiet.

I really enjoy staying at the Novotel, but paying £17.50 for two large wines is excessive. Your rooms are nice and large and the bed sleeps well. The breakfast is nice but your continental section is extremely limited. No boiled eggs and very poor breakfast meats and cheese and limited choice.I find this strange for a French company. Your hashbrowns are really tasty. The staff is very friendly, however, they seem to get a bit confused serving you at the bar.

Very pleasant experience. Nice looking reception area with good restaurant and bar area, experienced both with pleasure. Staff friendly and attentive. Stayed for one night prior to an 8am flight. Airport terminal literally a few steps from hotel entrance. Bedroom comfortable with no noise intrusion from airport. This was a great way to start our holiday

We stayed overnight as had an early morning flight. Booked a hotel & parking package which worked out as great value for money. Hotel is located just outside the entrance for departures. It is comfortable, clean, modern, with good amenities and a lovely bar. Would definitely use this hotel again.

Greeted nicely and in the room within minutes.

Honoured my request for low floor, thanks.

Nice clean room. Breakfast is fine but limited.

Ideal location for both business and pleasure.

Once again a single overnight stay prior to an early flight but as always a pleasant experience. The rooms are always clean, the tea/coffee making facilities are welcome and the beds are always comfortable. We took advantage of the breakfast as usual and it was fine with a reasonable choice available. The Novotel staff were friendly and efficient as always. We have stayed many times before and certainly will again.

Comfortable bed. Clean room. Friendly staff. Tasty breakfast. Fine for one night, but our hotel bedroom and corridors on the third floor looked a little tired and dated. I expected a higher standard from Novotel.

We stayed with my two grandchildren who were aged 13 and 12. However, although the room was very clean etc. I think the room very small for four people, adequate for two. as it was only one night we managed okay but would recommend anyone staying with two other people, book a separate room.

staff very friendly and helpful. Found the food and drinks although of good standard, a bit pricey.

Nice warm welcome, very helpful reception staff. Didn't have to queue to check in, friendly guy came to us with his iPad and took all the details, very helpful. Nice clean hotel and room and comfortable bed. Didn't use the bar but had breakfast in the morning and that was good too, friendly staff in the breakfast room. Would happily recommend this hotel-absolutely perfect if you're flying, just a two minute walk to the airport front entrance.

The location for the airport is second to none. The staff at checking couldn't have been more professional and attentive - a real credit to the company.

The room that we were given was a disabled room on the 3rd floor - obvious by the large doorways, higher lavatory, cord pulls everywhere, grab rails on the walls, panic buttons by the bed and large button telephone etc. It honestly doesn't make you feel like you're staying in a nice hotel - it makes you feel like you've checked into a hospital!

The bed was comfortable but PLEASE provide alternative pillows in the room. The only pillows that are supplied are very thick and solid - way too high and give you a bad neck. After an hour of trying to sleep on the pillow, I ended up getting towels from the bathroom and using them instead - not comfortable.

I probably got 2-3 hours sleep which left me very tired for my day of travel.

The breakfast was extremely good and the wifi was very fast so top marks in those departments.

I've got a room booked for the night I get back to the UK so just hoping I get a better room and nights sleep on my next stay.

It was fine on the whole, but just think it could be better. The location is perfect and falling out of bed straight into the terminal building can't be beaten. I think that's where the hotel lets itself down. I think it knows this so has stopped 'trying' to be better. I appreciate the hotel is very busy, but a smile and eye contact doesn't take a second. The staff could learn from the guys at your Wembley Novotel hotel. Different class. I had to ask for our complimentary drinks on arrival being a silver member, which was disappointing and obviously started us off on the wrong foot. The hotel is also starting to look a bit tired and tatty around the edges. A lick of paint and some staff training would have you back up where you belong!

Room was great very clean. The bed was so comfortable. Shame there wasn't a complimentary bottle of water as we arrived at the room after midnight and were really thirsty, my partner went to the bar for one which was very pricy. We only stayed a night but had breakfast in the morning which was lovely it had everything we could want. It was part of the package glad it was else it would of been £16.95 which seemed overpriced for a breakfast. Overall a good hotel, would definitely stop again at the right price.

Second stay recently. Unbeaten in convenience at the airport. Again in a executive room with a door that secludes additionally the bedroom area from the entrance and corridor. I like having the WC in a separate cubicle. The fixed equipment in not the youngest anymore but still fine. Well designed room and comfortable in general.
I nearly forgot, the green curry I had for dinner was delicious, therefore I am raising the overall experience to an 8!

We had a 6am flight and a drive up from Bristol so we paid for the Hotel/Parking option which was just over £100. First things first, read the directions for parking they give you, the car park is 15 minutes away with a regular shuttle bus to the terminal. Hotel is smack bang opposite the terminal, large, modern and clean. We had a good sized room with all the usual facilities you would expect, very quiet overnight, up at 4am, popped the card key in a box then literally walk across the road to check in, highly recommended.

We booked a one night stay at the Novotel, Birmingham Airport, prior to flying to Majorca early the next morning. What a great experience, checked in on-line and simply picked up the room key on arrival. We had a relaxing drink in the bar before retiring because we were getting up in the middle of the night. The room was wonderful, very comfortable and luxurious. We are travelling again in September so will definitely be booking this again. It takes all the hassle and worry out of being at the airport in time. I would highly recommend.

Overall we were very satisfied:
Checking in: a long queue which moved slowly but the staff at the end were very helpful and polite.
The family room: cleans and tidy. We had requested a cot as travelling with our 9 month old but there was 2 fold out beds, so rather than go to the hassle of changing after our slow check in we made do with the double and 2 fold outs. The room was surprisingly quiet which we were very pleased with.

Food: really well presented and delicious food.

We wouldn't hesitate to use novotel again.

Over night stay in order to get an early flight in the morning. The whole experience from parking the car, walking to the hotel and checking in was excellent. The room was spotless and the bed extremely comfortable. We requested a morning call. No morning call was received. Fortunately we had set other alarms to ensure we awake in time

We always stay the night before an early morning flight and the hotel never disappoints. The rooms are spotlessly clean, are well stocked with anything you might have forgotten like a toothbrush and they are very quiet. The bar is a good place for a drink and a bite to eat. The staff work very hard to make your stay as good as it could be.

It was quite difficult to get to the hotel due to road works around the hotel (which we had not been advised about). Check in was simple and the room was lovely, nice and quiet and bed very comfortable. We booked 8 nights parking ;with the room and it took us 15 mins to get out so we were quite frustrated. It would be better if the hotel gave better instructions on how to exit the car park. We will know better next time and would definitely stay again.

This really felt like a stay at an airport hotel. The staff although efficient were not overly welcoming and the rooms were at best rather tired and tatty looking. The bed was comfortable and the bathroom adequate although unlike other 4* hotels I've stayed in there was only one bath towel and not two. The worst thing about the stay though was the parking cost. At £36 per day it's prohibitive. I'm staying at the Novotel again for 3 days for a conference later this year and it leaves me with a real issue as to where to park my car. You need to arrange either free parking or parking at a reasonable fee for your guests. All in all at the moment I certainly wouldn't recommend the Birmingham Airport Novotel...it's a 3* hotel masquerading as a 4* hotel.

It was a pleasant surprise as I was not expecting the Novotel to be quite so comfortable. The staff were friendly, the rooms clean and the bed comfortable. The Chunky Beef Chilli was delicious and the breakfasts were filling with a wide choice of food. Overall an enjoyable two night stay.

We arrived mid afternoon and were able to check in and head up to the room. I had requested a summer weight duvet and was happy to say this was waiting for me and along with air conditioning this enabled me to have a good nights sleep. The alarm system on both the tv and from reception worked well. Great breakfast as we knew we needed to eat well as we are on 2 flights to Shetland via Aberdeen and not sure what would be available on the plane. Best thing was the short walk over to departures in the morning.

Very short. In a rush. Highly appreciate the smoothness of check-in and out. The room, the functionality and decor - except that the toilet seat was lose! But on the positive side, the host in the breakfast restaurant's hospitality and welcoming was truly heartwarming. Thank you for the coffee sir!

This is very convenient for arrivals and departures, as it is literally across the road and is a 2 minute walk at most. The reception area and bar is modern and comfortable. The rooms let the hotel down, they feel dated and small. These definitely need renovating, racially for the price of a stay. Staff were average, not great but not awful. Overall a comfortable stay.

The experience was good.
The quality of room was good - although the room sizes were small. Positive things were the fact that there was no noise (sound proof room despite being close to airport), the bath in the room was excellent for kids.
Breakfast was of an excellent quality. Really enjoyed it.
Negatives: The hairdryer didn't work very well and had a smell to it which wasn't great.
We couldn't stay in the restaurant after breakfast for too long.

The worse thing about the whole experience was the parking. We overlooked this whilst booking. It really made our stay at this location extremely difficult. :(
Sadly it was a real downside to the whole experience. The cost of parking and the hassle with finding parking elsewhere would mean that I will never book here again unless I'm using public transport.

Nice overnight stay. Clean room. Great value. Convenient location for airport stay. Would stay again.

Overall satisfied with the hotel - the room was very good.
The hotel bar could do with an additional till - as the team seemed very much under pressure; there was a long wait to actually pay the bill!
While the breakfast buffet was good, the exception to this was the sausages - they were extremely over cooked, almost a biscuit texture and inedible. Note: the sausages were not the vegetarian option, they were the "meat" (if you can call it that).
Finally the check out process was good - very efficient.

Perfect location immediately opposite entrance to departures and arrivals just come out of hotel walk across pedestrian crossing and your there. Had early flight so it made sense to do an overnight stay. Went from New Street Train Station for £3.80 to Birmingham International Station then jumped on shuttle in same location which took us straight to Airport then walked to Novotel. Friendly efficient check in. Room clean and comfortable. Fast no fuss check out. Would recommend

Rooms very high standard. Well soundproofed. Great shower and very well locate to terminal. Food of very good quality and meeting room facilities very good and staff really attentive

Room was clean. Facilities were good. Bed was very comfy and room came with tea/coffee and shampoo/shower gel. Very quiet room, especialy so if you consider, its next to airport. We had isues with room card which did not work - twice. But it was quickly resolved.

The Birmingham Airport Novotel is very conveniently located, with pleasant public areas and polite, if often seemingly overstretched staff. I stayed in an executive room which was well appointed and equipped, clean and spacious, though not incredibly stylish or brand new (attributes I don't personally require in an airport hotel). Room service is relative affordable (main meals between £12 and £25), and the "house burger" I ordered was sizable and satisfying if a little dry.

Clean and tidy good food. The best way to go if you have to travel from the airport.

Hotel very convenient, located opposite airport. Short walk. Check in was not very helpful. We were given our key and a meal voucher, no information was given regarding dinner, breakfast or wi-fi. evening meal was very nice although we asked for 1 type of sweet and received another. Staff were pleasant although not very attentive. Breakfast is average with lukewarm tea.

Perfect location if flying from BHX. The only downside was that cleanliness was barely acceptable. The carpets are badly stained throughout. Our bathroom was not very clean and the bathroom towel provided had blood stains. Breakfast was good. Staff very good. But they must address cleanliness issues. Then it would get 5 stars

A good hotel located across the road from the departure area of the airport. Comfortable rooms and we had a good meal in the hotel restaurant.

Room was adequate, TV was ancient. Food options were very poor. They pride themselves on sustainability and eco friendly, yet serve only one vegan option which is a salad... hypocrites definitely! Staff were all lovely though. Just a shocking food menu. Also the gym was very misleading, only one sit down bike and 3 weight machines. Picture of a girl on a treadmill and ball exercises yet they don't exist in the gym... Also I had to go to reception to get my card to work for the gym (should be automatic for all guests). Also don't think about parking unless you want to sell your soul.

Room was clean. Facilities were good. Fairly expensive bar but it's to be expected at an airport hotel. Bed was very comfy and room came with tea/coffee and shampoo/shower gel. Very quiet room considering its next to the airport and only takes 5 minutes to be in the terminal. Very pleasant exp

This is a good hotel if you have an early flight as it's a three minute walk to departures. Normal good Novotel brand. Double double glazing eliminates any noise. Nice bar and restaurant and great staff. It's also a good place to stay for the Genting Arena.

Great location with superb travel links! Right next to the airport. Many facilities either in or near by. Quick check in/out and lovely staff. Would definitely recommend.

Anyways a lovely time at the novotel. Many times we've stayed here and always really nice. Staff are friendly and everything goes like clockwork. Good bar prices and a nice atmosphere. Been woken up a few times by slamming doors & kids running around in the early hours of the morning but that's just inconsiderate people catching their early flight... Not the hotel's fault. Will definitely stay again

Had a great experience with a party of 11 people adults and children, check in was simple polite and fast, the rooms were clean and comfortable and the breakfast was served from 5am so we were able to eat before our flight

Fantastic hotel with friendly staff. Rooms are spacious and well cleaned. Great free Wi-Fi and food is great too.

everything perfect about this hotel !
Welcoming staff, great room and comfortable bed, delicious breakfast with a large choice of food ! I will definitely come back again !

Had a lovely stay for a hotel! Free WiFi has reliable reception. Dinner and breakfast is good, they have a range if things to choose from in the morning especially - that's, cereals, juices, fruit, yogurts, whatever you fancy. Only problem I would say is that the lift is small, especially for a busy hotel so close to an airport. You can squeeze five people in, but that's WITHOUT any luggage.

Great place to stay and had the best curry ever in a restaurant down the road called Rasa based in Marston Green make sure you try it when in birmingham

Travelling from this airport for 19 years now. I love it. Only thing that I'm starting to despise is the main terminal's departure lounge, all white, low ceilings and no actual windows showing planes?! Feels a bit closed in therefore. Hmm viewing lounge gone too. Shame really but maybe things will revert in time, still cant beat this airport though,

staff very quick with checkin/out procedures. Very close to airport terminal and train connection, so very convenient. Room layout was good. Quiet. Room service prompt.