Fantastic central location. Simply couldn't be better. Lovely friendly French-style service. Rooms are a bit run down and tired but the essential amenities are good and clean. Its apartment living so there is no room service, no restaurant or bar, but there is excellent free coffee maker and a breakfast bar for just a few pounds. Your own (tiny) kitchen includes hobs, microwave, fridge and mini-dishwasher ensures your privacy and independence and there's a tiny Texco's Express a few minutes walk away to stock your pantry.

Love this hotel! I booked the lead-in room category and was pleasantly surprised my the size of the room. All surfaces in the large room were clean and I had no issues with anything. I love the location and espresso machine in the lobby. Will definitely make this hotel my go-to in London.

The hotel was in a great location. Central to everything! We were in town for a few days and were able to walk everywhere by foot! They don’t have daily room service. The rooms were okay, not very updated.

The service was great, the front staff both polite and helpful!

If anybody is trying to find good deals for hotels visit RoomBully. com booked a hotel on there and they had the best rates anywhere!

Absolutely best location in London for transport, facilities, restaurants. Customer service is fantastic - absolutely nothing is too hard. Facilities clean and comfortable. Had a few queries before I left Australia and sent an email, it was answered really quickly and positively.

Great central location so it doesn't take long to get to the best places. Nice apartment with a small kitchen bar that was looking a little tired but was still a bonus. Clean and smart bathroom with s good shower.

Wonderful location. I love having option to bring in food and keep some cold beverages. For longer stays, there is a laundromat. Room is comfortable and a good size. Also has wifi and a computer/printer available in lobby. I would definitely come back.

This hotel is in a great location, near lots of top attractions. We stayed here for our theatre visit, which was only a 10 minute walk away.
We stayed in a one bed studio, the room was clean and spacious, the bed was very comfortable.
Free tea and coffee available in the reception lounge, not the greatest but it's free!
Professional staff who were helpful with any queries.

It is in the exact centre of London. The Leicester square underground station is closest to this place. The trafalgar square is close which is a great place to hang out with friends. The rooms are decent for its price.

The rooms here are incredible, it actually feels like you're at home. Had a wonderful nights sleep knowing I was in somewhere clean, comfortable and relaxing. Staff are lovely too, Citadines will be our first consideration next time we come to London :)

Exceptionally central aparthotel for Whitehall and environs. Easy to find and work with. Nice simple room setup with a small and modern studio kitchen. Staff very efficient and pleasant. Parking can be a pain but not impossible in the area.

Very nice and comfortable studio apartment, close to lots of restruants and supermarkets for your stay in London. Just down the road from Trafalgar square and very central to everything.

Only thing I could mark it down for is the water pressure which is really low but overall nice place to stay.

Stayed here for 4 nights and it was wonderful. Very friendly staff who were always on hand to help with everything. We stayed in a studio room was outstanding. Very clean with everything we needed for the stay. The best thing of course is the location. Literally on the door step of Trafalgar Square and Charing Cross Station. 10min walk to Covent Garden, the Theatre district, Oxford street. Highly recommended!

Serviced apartment comes with a small open kitchenette, a bedroom and separate WC and bathroom. WC very small and tap does not have heated water. Bathmat was mouldy and bath tub does not look clean. Hot water runs out after a while. Parts of room were mouldy. An uncomfortable stay at the rate they charge. However, after our negative feedback, they refunded £100 to us.

Good apart hotel that has a small kitchen in the room so you are allowed to bring your own food. It is centrally located so you can walk to visit most of the sites in London. There is a communal area in the ground floor where you can select the music to be played and there is a hot drink machine available 24hs and free of charge. Room prices are not cheap but quite affordable for what it includes as mentioned above and the location

Excellent place to stay in the middle of everything - just across the Thames from London Eye, 2 minutes to Trafalgar Sq. Garfunkel's restaurant and Tesco basically across the street. We had an one bedroom apartment which was very clean but looked dated and would definitely be in need for a refresh. Apart of that, the staff is friendly and very helpful and overall our experience was good.

Superb and fantastic location! So close to Trafalgar Sq and National Gallery and walkable to several other attractions, restaurants and shopping streets. And there are 2 tube stations all less than 5 minutes’ walk away.

Room is spacious enough and clean. Bed is comfy too. Free mobile phone to use which you can even call overseas for free. Housekeeping came once during my 1 week stay.

Breakfast was decent enough. Pastries, waffles, cereals, cold cuts, cheeses, fruits and hard-boiled eggs and breads. Lobby has free coffee for all and also a thoughtful rest-n-relax area with toys for kids and TV for adults.

Check in and out were quick and fuss-free.

Main peeve is the thin walls. My next door neighbor doesn’t seem to hold their door. When it gets slammed shut, the wall in my room on the same side which the headboard happens to rest against shakes too. I was on the bed lying against the headboard. You also hear those slammed doors clearly, as well when people walked past the corridor and talked.

Bath towels seems a bit old and are scratchy. I believe it’s time to change them.

Despite the negatives, I would stay again. The location cannot be any better and the room overall is good enough.

It is an apartment hotel in a really good location near most attractions and the underground. I believe their service is lacking and it would be better if they provide basic service such as emptying the trash. Their tub also need some scrubbing 😵

We have been so, so happy during our stay at the Citadines at Trafalgar Square. Everything has been really pleasant. (We are a family with two children - a baby and a toddler). The apartments themselves are very comfy, clean and spacious for central London. The location is insanely good. The staff are exceptional. Before I even think to ask, they help out. You get free coffee whenever needed. They also provide a mobile you can use around London. The lobby area is lovely with a lounge AND an area of toys for the children. We are staying for a week at present, and will definitely use this hotel as a base in future.

Very well located and super friendly staff. We had a small appartement and it was nice. The place is dog friendly! Breakfast is good too. Really good choice if you don't know where to sleep in London.

The location was fantastic, the staff were friendly and the rooms were spacious and clean. The only thing I can recommend is they give some instructions about the shower taps to international guests. Thought the pressure was really low untill I clicked the button 0_0.

Nice hotel but Breakfast was not worth the £12 price tag.

Very good option for travel to London. Good apartments, we'll furnished and serviced, the location is superb. Close to Embankment and Charing Cross stations, and a few blocks to the National Gallery, London Eye and many attractions

The location of this hotel is wonderful. Steps away from the Trafalgar Square. The staff is friendly and helpful. Our room was basic and clean, with a little kitchenette. Good value

Great location to visit vibrant London. Easy access to public transport. Near to restaurants and pubs. Very clean and comfortable.

Our first trip to London together was one of new experiences and shared wonder. We walked into Citadines at Trafalgar square having done a little research as to the location we would be staying and as a result, knew it was a great location to stay. Walking distance to the city, restaurants, theatres and London life. A great place to stay, with reasonable sized rooms(for London) Modern decor, and all the creature comforts you would need, at an affordable rate. The service was great and everyone was friendly and always happy to help, will definitely stay again when I visit.

Great location just off Trafalgar Square, so very central to head off in any direction.
Some rooms a a bit in need of attention, but full decoration of the rooms start in 1st quarter of 2017.

Great location and very friendly helpful staff only downside is there are no cooked breakfast options

My wife and I stayed at the Citadines on our first overseas excursion (my first ever). After a bit of research on Tripadvisor and some ideas about location, we chose Citadines and are very happy to have done so. As far as price and location goes, you can't beat it. It is clean, but also secure since Scotland Yard is across the way and no one is allowed in the lobby or access to the elevators without proper clearance. And within five minutes' walking distance, you have access to plenty of good eats, the tube stations, the National Gallery, and crossing the Thames River by foot or tube. I might add that the London Eye is accessed from across the nearest bridge. The nearest eat is also the Sherlock Holmes Pub.

It was a French-owned establishment so naturally, the coffee there was as fresh and delicious as you could handle (coffee is ESSENTIAL for me). Room service was friendly, prompt, and respectful of privacy. The kitchenette saved us a ton of money by enabling us to have our own breakfasts and lunches in the comfort of our room before going out to splurge on the best London had to offer.

Needless to say, we had no trouble getting to our desired locations within a timely manner and were able to divert much of our funds as a result of not landing a tourist-trap lodging. As a country boy from the southern US, London was very metro but I was excited for the experience. Plus, the coffee. Always the coffee.

Great amount of space for the price in central london

Beautiful place. Very kind personnel. The position is particularly nice, as Trafalgar square is 2 minutes away

Great location! Hotel is clean and modern. The kitchen was a nice addition. Definitely recommend for guests looking to explore London.

Excellent rooms , location and service

Good place to stay really good central spot for site seeing. Been to this hotel 4 times, and always enjoyed our stay.

Location is good, it is near all the major tourist attractions. Customer service can be further improved, the staffs are ok but not exactly the most friendly and welcoming people around the area.

Nice hotel with nice rooms. Just a little bit noisy. Other than that it was great

Such a convenient location. Great rooms. The one bedroom with kitchen wad perfect for our week in London.

Excellent location, well appointed comfortable apartment, walk to tube stations, restaurants, Coventry Garden etc. A rare and lovely touch of 24 hour complimentary beverage in breakfast room. Good breakfast and helpful staff. A definite Yes!

Tremendous location. The room even came with a smart phone that we could borrow to traverse the city. Unlimited data and international minutes. We keep on planning to tube places and then find out how quick the walk is!!

Compared to USA hotels the rooms in europe generally run smaller. Even the hallways can be quite narrow by comparison. That said, the rooms and halls at Citadines Trafalgar are roomy enough and very comfortable. Pricing is very reasonable (you can easily spend far more and get little to nothing more) given you are in such a convenient location in such a comfortable room. As for location, I just don't see how you could be better positioned for a visit to london, the hotel is a block from the Thames and a couple of blocks from trafalgar square. You have multiple tube stops within 5 minutes walk, major attractions within 5 to 10 minutes walk, shopping 5 to 15 minutes walk, and plenty of dining options for all tastes within 5 to 10 minutes easy walk. I will absolutely stay here again on my next visit.

Citadines Trafalgar is a perfect central place to stay, close to many attractions. Restaurants and theatres close by with a Tesco Express just up the corner. All the staff I spoke to were wonderful. I loved the coffee machines available in the lobby. My studio apartment (222) was larger than I expected. The only reason I have given 4 stars instead of 5 was because the towels were small and thinnish, and the grout in the wet area needs a good scrub. Other than that it was perfect for my 4 night stay.

Perfect location. Well appointed. Self contained. Would stay there again.

Perfect hotel for a stay in England. Room felt more like our own apartment rather than a cramped hotel room. We had a family room, kitchenette and separate bedroom. This was the perfect place to come back to and relax after a day of sightseeing. Staff is friendly and attentive at the front guest. Taxi from the hotel to the airport was easily coordinated with the front desk.

The location was perfect. Just down the street from the tube so going out was easy. The room was amazing and the view was perfect. The people were all of French origination as far as I could tell so there was a bit of a language gap there but they did there best to help us when ever we needed it. Would stay again. Only issue i had was there breakfast was expensive. About £12 per person which is crazy. Other than that loved my stay.

As an international traveller who did not have a working phone, the fact that the hotel provided a smart phone for us to use (included with the room) while we were in the city was amazing. Service was great and everyone was helpful and accommodating.

The only reason this is not a five star is because of a couple little things regarding the bathroom and bed. The bed was actually two mattresses pushed together on a single frame so there is a noticeable crease in the middle. The bathroom drain wouldn't drain due to a clog in the pipe and the shower curtain is too close to the tub so it wraps itself around you in the shower, had the curtain been weighted it wouldn't have been an issue.

Would definitely stay again and is a prime location off of Trafalgar Square.

Wonderful location. Very friendly and helpful staff. Room was very clean and great amenities.

The staff is very friendly and the amenities are top notch. Just about everything we needed for our week long stay was included with the reservation. It is walking distance from literally hundreds of places to eat and drink, tourist attractions, theaters, museums, and just about anything else you'd want. This Yank highly recommends you stay here if you can.

Location alone makes this a great choice, but including the grear pricing and room size makes this a winner!

Great location ! Overall good experience.
Pet friendly, super calm.
However windows (at least on floor 6 and above) are really dirty outside (-1 star). Inside the room is super clean.
He can hear a little bit the neighbours when walking in the corridors.

Nice place. Very nice service, clean and calm. We really feel at home and they are pet friendly! and even-though some of the furniture was not that great our cat really enjoy the sofa =) .

Location is amazing but water pressure was almost non existent and water drained so slowly from the tub that it was usually up to your ankles whilst showering.. not cool

Nice location with some decent amenities (mini fridge, microwave, stove top, kitchen utensils). 24 hour Tesco down the street and several restaurants near by.

Very close to two major underground stations. Walking distance to a lot of sight seeing locations.

Free wifi (fairly fast too) and room had a cat5e plug if you prefer to go wired or have your own access point.

Rooms are a bit cramped due to the table so storing luggage is a little bit of an inconvenience. All in all I was very happy with the stay and would stay again

What was nice at the hotel is that they offer free rental of a smartphone to each customer. With the smartphone, the guests can enjoy unlimited talk and 4G data connection during the stay.

The beds are comfortable and rooms are quiet. They only service the rooms once a week, which I prefer to everyday. They have complimentary espresso as well as laundry machines available to use. My only complaint is they wouldn't allow early check in after arriving from a long overnight flight and tube from Heathrow. I tried not to fall asleep in the lobby, but I couldn't help myself running on 24 hours no sleep. I would gladly stay again next time coming to central London.

Amazing location, friendly staff and a clean room.

My mom and I would stay at the Citadines Trafalgar Square again in a heartbeat! The up sides: amazing central location, the exceedingly handy kitchenette with everything we needed, the blow dryer in the washroom, the 24 hour coffee machine in the lobby (got us through our jet lag!), and the perfectly helpful staff, who were friendly and willing to help with everything we asked, including tools to raise the seat on my mom's rented motorized scooter and help to take her back and forth through the back door through our entire stay. I actually recommend this hotel and it's lovely staff more than 5 stars - even while there were a couple of down sides: the tub was very tall and difficult to get in and out of (perhaps a stepladder would help), there were no face clothes in the washroom (but were offered for sale downstairs - I eventually bought mine at Buckingham Palace - haha!), and they provided few toiletries - just a generic all purpose body wash (?) in the shower and a bar soap on the sink - both were pleasant and sufficient, but I also needed my own shampoo and conditioner that I brought with me. Two more positives... our room was brilliantly quiet as it was at the back of the building and away from the elevator, and the beds and bedding were comfortable.

Listen it's fine just don't have high expectations for service and don't expect to get the room you booked nothing special but in a decent position

The apartment was lovely, and fit our party perfectly. Everything worked well, and the kitchenette made it particularly easy to get up and going in the morning. The location is super central, so you can basically walk almost anywhere, depending on your tolerance for that sort of thing

The room was very clean upon arrival. The desk staff have been very helpful and considerate of helping with our stroller.