Overall, it was an excellent stay with outstanding customer service. The front desk team were extremely helpful, and we were kindly given a complimentary upgrade in recognition of my wife’s birthday.Overall, it was an excellent stay with outstanding customer service. The front desk team were extremely helpful, and we were kindly given a complimentary upgrade in recognition of my wife’s birthday.

The apartment we had for 3 days was excellent. It was clean, in top notch condition, and nicely heated in winter. The location is perfect, with so much to see and do, and many eating options. The staff were very helpful and friendly.

What a brilliant stay ! Everything was perfect. We were welcomed by staff members at Reception Shuba and Eva who gave us the run down of where everything was and we're really engaging in our reason for our trip to London. They were professional and demonstrated a really high standard of customer care and engagement in my opinion and could not have been more helpful. Our room was perfect in fact had far more facilities than I would expect such as a full size fridge, cutlery, Microwave and the largest wall mounted TV I've had in a hotel room ! , and I travel extensively in Europe as part of my employment. To finish our stay we also had a wonderful breakfast with a very large choice and selection of foods available . So a great job everyone, and would have no problem staying at this location again or recommending it if your looking for somewhere handy for so many of the Capital's attractions.

the hotel is located in the center of london minutes of walk from covent garden major theaters the soho and oxford street. Holborn underground station which serves the picadilly and central lines is just around the corner one minute of walk. Cross the road there are bus stations that serves more than 10 bus lines which makes public transportation very accessible and easy to use. The picadilly underground line will eaven take you to Heathrow airport. The breakfast is very goos. You have all you need: eggs, vegetables, chees, fruits ham and sausages. the room we had was very large and comfortable and included a fully equiped kitchen including a large fridge. They do everything they can so you feel as relaxed and comfortable as possible. even laundry fasilities for good price are available. and finally the price: the price for all of mentioned above will be double in any other hotel in the region. In summary we had a great time in this hotel and we are defenetly going to come back in our next vacation in London.

I absolutely loved this hotel! We booked the slightly larger room with a kitchen and washer — it was spacious enough for two people, spotless, and beautifully designed. There were plenty of power outlets, cozy ambient lighting, a smart TV, and complete amenities. We even stored our luggage here for a few days before our stay while we went to Edinburgh, and they kindly let us do it free of charge — a huge plus since not every hotel allows that. The location is super central, just a short walk to Holborn Station, with a Waitrose right across the street and tons of restaurants nearby.

I had phoned the hotel the week before we arrived to ask about parking (we were only staying for one night), was given directions to the car park that the hotel use - phoned them again on the day asking them for the directions just to be sure as we were travelling from Devon, they gave me the postcode of the car park, when we arrived at the car park and pressed the intercom button we were told it would cost us £35 to park there overnight, why wasn't I told this either of the times I phoned them? They even said "are you aware that it's a £35 fee to park here overnight?" implying that they knew we wouldn't have know/been told before we got there. Also arranged to have breakfast at the hotel the following day, the receptionist told us to sign for breakfast and that it would be an extra charge - we were really looking forward to having a full English but all they did was continental?

We loved here. Staff are very friendly.
You can keep your luggage over night for traveling other town outside London and come back to pick it up,which is free of charge. And they provide coffee makers machines in the lounge for free
the most impressive thing i like is the kitchen and cooking tools.
The location is very comfortable for traveling to the interesting places or shopping in London by walking such as Covent Garden or London Eye.

Great location! So close to all the theatres and Covent Garden.We had a studio with a kitchenette. The room was a good size and all facilities were good. Didn’t give it a 5 star as the towels were small and threadbare, there was actually a hole in mine. Please please replace the towels! They let you down!

Been a Citadines regular for almost 10 years now, but mostly in SEA. Citadines Holborn needs to have its facilities updated. Heating doesn't work in the room, and staff sent up a small oil heater which is not enough for a 0 degree night. Would I return? Yes because the service team is trying their best to accommodate and the price for the location and size of room is still reasonable.

Really helpful & friendly staff. Very nice accommodations, comfortable, clean, has everything you need. Great location. Would definitely return.

Pretty decent stay. They don't service the room for 7 days, so if you stay less than 7 days, you're on your own. This turns out to be a plus and a minute. The plus s that you don't have to sort of clean up every day allowing everyday room service to clean up. You can have things set up the way you want and can afford to be messy. In the other hand, things like toilet paper, towels and garbage has to be managed. It can be tough.

Excellent location. Excellent service. Staff super friendly. Good price. ...and most importantly dog friendly and has parking (both at an extra charge fyi)

I've been in a lot of hotels and this one has the same price as a 5 stars hotel. It's true that it's really well located, in downtown. If you are hungry, you can cook by yourself in the room cuz there is a kitchen in the same room. It's not the best hotel even so is not the worst.

This hotel was conveniently located for our needs: it was within walking distance of St. Paul's cathedral, and right across the street from a tube station. Our room had a small kitchenette, which was great. It was clean and quite large, as compared to many others.

The only complaint (and it is significant) was our credit card number was accessed and used for a large amount of fraudulent transactions in London. We know it was compromised at this location because it was not used anywhere else. The charges were for pizza, a room at another hotel, and other items.

Obviously a shady worker at this hotel had access to our account number. I think the management should review their security protocols and study who has access to sensitive information. It just may be that anyone who works there may have access, including maintenance personnel, etc.

If it would not be for the security breach, I would give the hotel a higher rating.

Good size rooms for London that come with a little kitchenette so you could cater for yourself. But within walking distance there are many restaurants or food stores. In fact, being guest in the citadines you get 40% discount in haché burgers and a discount in pizza express too

Went there for a conference and it was adequate but there were issues. Things like the staff not letting us have the door open whilst people were coming in. One of the two projectors was broken so they changed it for one that worked but it wasn't much better. Blurry with one colour not displaying. The food was very average.

Awesome rooms right next to a train station. I'm liking it

Great long stay place with a little kitchenette. Rooms were clean and modern. Staff were friendly and helpful. Located in a very convenient location. One minute walking to subway station with minimart, coffee shop and drug store just across the street.

This hotel has a fabulous location, poised between the City and the West End. The staff, all of whom are from the Continent, are very helpful and friendly. The design and amenities in the rooms, however, leave a great deal to be desired. In a country with such dreadful weather as the UK, it is not very clever to have a feature wall of dark olive green, which sucks up what little light there is in the room. This problem is made worse by the weak lighting, with (at least in the studio room) an underpowered standard lamp and a weak little desk lamp you can get on request. By the bed, the reading lamps—poorly fitted to the wall and often with burnt lampshades—are too high up on the wall to actually help you read a book. There are no plugs for phone charging at the bedhead either. The design of Citadines London is greatly inferior to Citadines in other countries such as Japan or Thailand, and as such it cannot really be recommended for anyone who has work to do, which is one of the basic functions of an apartment hotel.

Only here for a workshop during the day so didn't stay over. Great place to run a workshop from though, we had a dedicated room for the day with drinks and biscuits supplied and topped up throughout the day.
Nice spacious reception/bar area at the front of the hotel.

Friendly staff, big and clean rooms, central location and lovely breakfast!

Nice enough hotel, rooms where clean, most of the staff where polite, had one person on reception who was a little rude, cleaner left her key card in my and i wanted to return it as it has access to every room. He snatched it from me and tossed it to one side and dismissed me. Other than that i might consider staying again better there are better places too stay

Smoothest of smooth check in... which was early despite us not requesting it. Lovely room. Great location. complaints whatsoever!

This hotel has some very cosy comfy lounge and waiting area surroundings, professional and friendly staff greeting on entering, clean and good size meeting rooms & facilities, opposite local buses, underground tube station and within walking distance of many restaurants, banks and shops. I had a great experience thank you very much.

So far so good

Edit* We had a great time with this hotel. It was a great place to unload after a long day exploring London. Staff was friendly. Room was very clean.

We had the room directly above the main entrance which was very good. It had a semi-circular window which covered the entire wall of the room and let in loads of natural light. I think it's the only room with a window like this. The rest of the complex is standard enough but great location and very comfortable.

Room was fantastic, clean and had more than we expected! Service was friendly and helpful, our included breakfasts were also very healthy and freshly prepared. Location was between two very accessible tube stations so we were able to get all around London with minimal effort.

The accomodations are very nice and the staff is helpful. Good location too. Incredible hotel

That is a great place to stay while In London. Although it has the world's worst automatic front door. A toaster that toasted both sides at once would be helpful as would a spatula.

It's OK! Excellent location and has good value for its location. However room service is not daily unlike hotels and can be a little slow. Walls & floor boards are rather thin too.

It's OK! Excellent location but room service is not daily unlike hotels. Walls are rather thin too

Comfortable rooms, excellent location and friendly staff.

Room was clean and good size. Hallways are dark and can do with updating. Hotel is in a good location, close to public transport and some main attractions.

The rooms are really well decorated, the service is good, and the kitchen available is really nice as well. The downsides are a cramped bathroom and service to the room only after four days

Location was great.the room had everything u needed.iron fridge kettel microwave tv bath shower.

This place was perfect. Great location. Close to tube and places for coffee. Great space in room, and everything you need.

Fine for what it was. Not impressive or extravagant.

This hotel is quite suitable for a foreign class on their London school trip.

You have easy access to supermarkets and fast food restaurants nearby, it is also a short trip to next Underground station, which is the Holborn station.

Hotel rooms are superbly furnished, beds and chairs are comfortable and well lit aswell.

The employees are nice, smiling and helpful.

The only problem was the internet connection, which could be quite unstable for some people, and some others could not even get connected to it.

Good for a business trip but definitely not for more. There is a lack of small details such as a hair dryer an iron or proper sample cosmetics as you would often find it in hotels of that kind. Staff was very mixed, from very friendly to the total opposite.

location good spacious with pentry, free coffee in lobby, thin wall in room and noisy. bed not comfortable, pillow even worse

Great place. Very near to Underground and supermarket. Studio room is spacious enough for 2 persons.

My go-to place every time I visit London! Decent sized rooms and virtually no disturbance.

I wish they had something called as "room service" - trust me, it's non existant. And, cleaned rooms more frequently - which in a way might be good for the environment.

But I'd definitely recommend it to others going on mid-budget.

Rooms were quite small but the location was great and staff were very attentive

Huge rooms, great location, nice little kitchenette facilities - request a room on the back of the building for a quieter time!

Amazing value for money

We had a room on the back of the third floor. There isn't much view but it's very quiet. The room was a good size, but the decor was a bit gloomy, with relatively little light from the small window and one wall painted dark brown. The little kitchen is of limited use because there is no salt, oil etc... You would have to buy everything if you wanted to cook something, but it's handy to keep a few pre-prepared foods or fruit in the fridge.
Outstanding wi-fi - the best I've seen in any hotel. Three millisecond latency, steady 140Mbps downstream and even faster, 160Mbps, upstream! There's a nice lounge area near reception, if you can put up with the background music and the TV.

Very good hotel. Location also offers all connectivity options. underground as well as bus routes.

Our family had a great stay at Citadines Holborn-Covent Garden. Our unit had one separate bedroom with 2 beds, which was perfect for the kids. The main living room had a pull-out sofa (which was surprisingly comfy), and small but nice kitchenette, and also a small table where we ate our breakfasts. The hotel is clean, reasonably quiet, and nicely appointed. Overall we couldn't have been happier. One final note on the location: this is right across the street from Holborn underground stop, which connects to the Central and Picadilly lines, so it's super easy to get around. Also, it's a short walk to Covent Garden and lots of other things. Highly recommended.

Only used to hire a meeting room, which was affordable but very basic

Nice hotel with small but good apartments. Good location with short distance to tube station.

Good sized room with a large bed. The kitchen also had good equipment etc although we didn't use it. Okay bathroom and shower/bath. Room comes with a free smartphone you can use for calls texts and internet. WiFi works well. Didn't use the bar or restaurant but looks good. Great location for theatres.

The staff are helpful and the rooms clean and bright with that apartment feel. The hallways to the rooms however are looking a bit worn and dark. The continental breakfast did look the part and had decent selection, though some items were still partly frozen! We weren't the earliest of birds either, so could have been worse for early risers.

Location is good, not too far away from all the sightseeing and is on a charmingly bustling busy Street. If you are a light sleeper you may not enjoy the bed comfort levels but the noise level from the street is minimal, even on the busy side.

Overall I'd say that the rooms, although pleasant, aren't the hotels saving grace or the reflection in price. But this is London after all, and the charm of the city is the most important part.

Clean hotel, nice staff, great location..

Great location, perfect for pride parade. Right in front of supermarkets and food chains. Hotel has a good size lobby with coffee machines and free WiFi. Staff was super friendly and professional. Room are the perfect size with a kitchen to have breakfast or if you are a lazy bum you can order it to the hotel.

The place was fine, just giving 2 stars because the breakfast was an exuberant 12 pounds, with that they don't give you anything but cold cuts and some hard boiled eggs. You can just go around the corner snd for 5 pounds you can get a legit English breakfast with fried eggs and bacon and sausage and hash Browns and on and on. At Citadine it's 12 pounds for a very poor breakfast....

Excellent apartments to stay at, very conveniently located next to an Underground station and Sansbury. Only problem is that the laundry is not included and you have to pay extra. For an apartment this should be included.

Place is a nice mix between standard hotels and serviced apartments residences. Great to host a meeting or conference in one of the meeting rooms, perfect for short or long stays in central London. Good transport links around city and to airports. Friendly staff, good value.

Good location and good staff

stayed here for 2 weeks the rooms were comfy with a small kitchenette the shower couldn't decide if it wanted to be boiling hot or freezing cold but that might of just been in my room.

also 1 last thing that was kind of strange and like my comment if you agree the water is "slippery" here it will make sense after you shower =)

Good experience, good location, we had a room with two twin beds but would have been nicer with a full or queen or king

Nice entrance, good location and easy to find. However small conference rooms are not sound proof. Can hear everything in the other room. Need to invest in better partition walls

Room setting is very practical because of its well equipped tiny kitchen. Very good location, I walk to almost every where within 30 minutes. I take away 1 star because of the shower.

Quiet and comfortable and well situated. Room decor a little tired but all working well. Great facilities and on-site gym.

A number of little niggles... Bath towels were too small, light bulbs dim so the room was dark, curtains held closed with sellotape, shower hose leaked. Other than that the room was clean and bed comfortable. Overall a fairly average London room on for a single nights stay.

Received a training session at this venue. Great room which blocked external noise. Good refreshments, lunch and general facilities. Nice decor and very close to Holborn tube station.

Warm, clean and modern. Very handy for the centre of London. Close to Oxford St, Covent Garden and Trafalgar Square.

The rooms were quite big, atmosphere was nice, the staff was very kind, and teh hotel is ideally placed. Only little thing: breakfast could be improved; but you can cook in the studios.

Great hotel located in prime location surrounded by restaurant the staff where really friendly would definitely stay there again.

Was at the hotel for a workshop. Located just next to Holborn station, nice and central and easy to get to. Conference room was fine, wifi requires a code from reception.

Located in the center of the city, near to Holbor tube station. Walk able distance to convert garden and Piccadilly circus. Located in busy street of London with good ambiance and facilities

Attended a work function but although the facilities were reasonably good the main function room is divided in two which creates some difficulties when presenting to the whole room. Also, the wifi is difficult to get on out. The buffet lunch however was excellent.

Only there for a day conference but well looked after by staff, really good quality large buffet, decent toilet facilities and very cheap.

New and nice. The room space is fine but the room light is too low. The lady waiter is great, service with smile, helpful. The breakfast is great too. Impressive stays.